For private individuals and businesses
1.1 These Terms & Conditions (hereinafter "T&C") apply to all contracts concluded between Niklaus Olsen, operator of the PV-Energie-Planer platform (hereinafter "Operator" or "we"; address see Legal Notice) and users of the platform (hereinafter "End Customers") regarding the use of the SaaS platform.
1.2 The platform is aimed at both consumers (natural persons using the platform for private purposes) and entrepreneurs (natural or legal persons using the platform in the course of their commercial or self-employed activity).
1.3 Deviating terms of the End Customer shall not be recognised unless the Operator expressly agrees in writing.
Important notice: The Operator acts solely as an intermediary. It is not a contracting party between End Customers and Installers and has no influence on the conclusion, content, or performance of any contract between these parties.
2.1 The Operator provides a web-based SaaS platform (hereinafter "Platform") through which End Customers can:
2.2 The Operator merely facilitates contact and data transfer between End Customers and Installers. The Operator:
2.3 Any contractual agreement for installation, delivery, or other services related to the PV system is concluded exclusively between the End Customer and the respective Installer.
3.1 Use of the platform requires registration. The End Customer is obliged to provide truthful, complete, and current information.
3.2 The End Customer is responsible for keeping their login credentials confidential and must inform the Operator immediately if there are indications of misuse of the account.
3.3 There is no entitlement to registration or use of the platform. The Operator reserves the right to refuse registration without giving reasons.
4.1 Use of the platform's core features (creation of PV roof planning) may be free of charge or as part of a paid subscription — the current price list is available at Pricing.
4.2 The subscription entitles the End Customer to transmit their planning data to registered Installers within their set radius. There is no entitlement to a minimum number of Installers or to being contacted by Installers.
4.3 The subscription fee is due weekly, monthly, or annually (depending on the chosen plan) in advance. Billing is processed via the payment provider Mollie (credit card, SEPA direct debit, PayPal, Klarna, Apple Pay, Google Pay, etc.).
4.4 All prices include statutory VAT if the End Customer is a consumer. For entrepreneurs, prices may be shown excluding statutory VAT.
This section applies exclusively to consumers.
5.1 You have the right to withdraw from this contract within fourteen (14) days without giving any reason. The withdrawal period is fourteen days from the date of conclusion of the contract.
5.2 To exercise your right of withdrawal, you must inform us — Niklaus Olsen, Email: info@pv-energie-planer.de — by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract.
5.3 Consequences of withdrawal: In the event of an effective withdrawal, the services received by both parties shall be returned. If you have requested that services begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of services already provided up to the point at which you informed us of the exercise of your right of withdrawal.
5.4 The right of withdrawal expires prematurely if the Operator has fully performed the service and only began performance after the consumer gave express consent and acknowledged that they would lose their right of withdrawal once the contract has been fully performed.
The full withdrawal instructions can be found at Withdrawal Policy.
6.1 Before concluding a paid subscription, you will be asked to actively grant the following consents:
6.2 Consent to data sharing is voluntary. Without it, however, you cannot send quote requests via the platform.
6.3 Your consents are logged with timestamps and can be viewed under "My Area".
7.1 By concluding the subscription and providing separate, active confirmation, the End Customer expressly consents to their planning data (including any personal data such as name, address, contact details, and planning information) being transmitted to Installers registered on the platform who have set a geographic search radius that covers the End Customer's location.
7.2 Consent may be withdrawn at any time with effect for the future (see Privacy Policy).
7.3 The Operator assumes no liability for the use of transmitted data by Installers after transmission, insofar as this is not within the Operator's area of responsibility.
8.1 The End Customer undertakes to use the platform only for lawful purposes and in particular:
9.1 The Operator endeavours to ensure the highest possible availability of the platform but cannot guarantee this. Maintenance work, technical disruptions, or force majeure may lead to temporary restrictions.
9.2 There is no entitlement to uninterrupted availability of the platform.
10.1 The Operator is liable without limitation for damages resulting from injury to life, body, or health, as well as for damages caused intentionally or through gross negligence.
10.2 In cases of simple negligence, the Operator is only liable for breach of essential contractual obligations (cardinal obligations) and only up to the amount of foreseeable, typical damage.
10.3 The Operator is not liable for:
10.4 The calculations of the platform are for informational purposes only and do not replace professional advice. We assume no liability for the accuracy of results or decisions based on them.
10.5 The limitations of liability apply accordingly in favour of the Operator's vicarious agents.
11.1 The subscription is concluded for an indefinite period or for a fixed term (depending on the chosen plan) and renews automatically unless cancelled before expiry.
11.2 The subscription may be cancelled at any time at the end of the current billing period. You retain access to all PRO features until then.
11.3 The right to extraordinary termination for good cause remains unaffected. Good cause for the Operator exists in particular if the End Customer violates these T&C.
11.4 After termination of the subscription, the End Customer's planning data will be handled in accordance with the Privacy Policy.
12.1 The End Customer may irrevocably delete their account at any time under "My Area" → "Delete Account". All personal data (projects, roof plans, quote requests, messages, payment history) will be deleted. Anonymised analytics data (e.g. page views) will be retained but can no longer be attributed to the End Customer.
12.2 An active subscription will be automatically cancelled upon account deletion. Amounts already paid for the current billing period will not be refunded.
13.1 The Operator reserves the right to amend these T&C with effect for the future. Changes will be communicated to the End Customer by email or notification on the platform at least 30 days before they take effect.
13.2 If the End Customer does not object to the amended T&C within 30 days of receipt of the notification, the amended T&C shall be deemed accepted. The Operator will expressly draw attention to this consequence in the notification.
13.3 For consumers, § 13.2 applies only insofar as legally permissible.
14.1 The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, this applies only insofar as the protection granted by mandatory provisions of the law of the consumer's country of residence is not withdrawn.
14.2 The place of jurisdiction for all disputes arising from or in connection with this contract is Flensburg, insofar as the End Customer is an entrepreneur.
14.3 Should individual provisions of these T&C be or become invalid, the validity of the remaining provisions shall remain unaffected.
14.4 The EU Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr/. The Operator is not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board, unless legally required.
For questions about these T&C, contact us at: info@pv-energie-planer.de
1.1 These T&C apply to the contract between Niklaus Olsen, operator of the PV-Energie-Planer platform (hereinafter "Operator"; address see Legal Notice) and registered installers/solar installers (hereinafter "Installer") regarding the use of the SaaS platform PV-Energie-Planer.
1.2 The Installer acts exclusively as an entrepreneur. A right of withdrawal pursuant to § 312g BGB does not exist.
1.3 Deviating terms of the Installer shall not be recognised unless the Operator expressly agrees in writing.
Important notice: The Operator acts solely as an intermediary. It is not a contracting party between Installer and End Customer and has no influence on the conclusion, content, or performance of any contract between these parties.
2.1 The Operator provides the Installer with access to a web-based platform through which:
2.2 The Operator exclusively facilitates data contact. It is neither client nor contractor, not a contracting party between End Customer and Installer, and assumes no liability for the conclusion, content, or settlement of any contracts.
2.3 The Installer has no entitlement to a minimum number of enquiries or orders.
3.1 Registration on the platform requires that the Installer can demonstrate a registered trade or commercial activity in the field of photovoltaics. The Operator reserves the right to verify this.
3.2 The Installer is obliged to provide truthful, complete, and current information during registration and profile maintenance, in particular regarding:
3.3 The Installer is responsible for keeping their login credentials confidential.
4.1 The Installer independently sets a geographic search radius within which they receive planning enquiries from End Customers. The Operator is not liable for technical inaccuracies in radius calculation.
4.2 The Installer is not obliged to accept or respond to enquiries received.
4.3 Upon receiving an enquiry, the Installer becomes the controller for the personal data of the End Customer contained in the enquiry pursuant to GDPR. They undertake to use this data exclusively for creating a quote and not to pass it on to third parties.
5.1 Use of the platform by the Installer is subject to a paid subscription. Current prices are available at Pricing.
5.2 All prices are exclusive of statutory VAT.
5.3 The subscription entitles the Installer to receive End Customer enquiries pursuant to § 4. No success fee or commission is charged unless expressly agreed.
5.4 Payments are processed via Mollie. In the event of payment default, the Operator reserves the right to suspend access to the platform.
6.1 The Installer receives access to personal data of End Customers (in particular name, address, contact details, planning data) through platform use. They undertake to:
6.2 The Installer is independently responsible for compliance with their data protection obligations. The Operator may provide a data processing agreement (DPA) pursuant to Art. 28 GDPR.
7.1 The Installer undertakes to:
7.2 The Operator reserves the right to suspend or delete Installer accounts in the event of violations of these obligations.
8.1 The Operator is liable without limitation for damages resulting from injury to life, body, or health, as well as for damages caused intentionally or through gross negligence.
8.2 Otherwise, the Operator is only liable for breach of essential contractual obligations (cardinal obligations) and only up to the amount of foreseeable, typical damage.
8.3 The Operator is not liable for:
9.1 The subscription runs for an indefinite period or a fixed term (depending on the chosen plan) and may be cancelled at any time at the end of the current billing period.
9.2 The right to extraordinary termination for good cause remains unaffected.
9.3 After termination, the Installer's access to received enquiries will be revoked.
10.1 The Operator reserves the right to amend these T&C with 30 days' notice by email. If the Installer does not object within this period, the amended T&C shall be deemed accepted. This consequence will be expressly highlighted.
11.1 German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. The place of jurisdiction is Flensburg.
11.2 Should individual provisions be invalid, the validity of the remaining provisions shall remain unaffected.